Shipping Policy

Last Updated: October 26, 2023

Thank you for shopping with Miralux (operated by Moore Zinna) at miralux.top. We are committed to providing you with the best possible shopping experience, including a clear and efficient shipping process. Please review our shipping policy below.

1. Order Processing Time

All orders are processed and prepared for shipment within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Please note that processing times may be extended during peak seasons, sales events, or due to unforeseen circumstances. We appreciate your patience during these times.

2. Shipping Methods & Costs (Domestic)

We offer various shipping options to meet your needs. Shipping costs are calculated at checkout based on the weight, dimensions, and destination of your order.

  • Standard Shipping

    Delivery typically takes 3-7 business days after processing.

  • Expedited Shipping

    Delivery typically takes 1-3 business days after processing. Available for an additional fee.

Free Shipping

We are pleased to offer FREE Standard Shipping on all domestic orders over $50.00. This discount will be automatically applied at checkout once your cart total reaches the minimum requirement.

3. International Shipping

Miralux is proud to offer international shipping to a selection of countries. Currently, we ship to the United States (US) and countries within the European Union (EU).

  • International Shipping Costs

    International shipping costs are calculated at checkout based on the destination, weight, and dimensions of your order. Please note that these costs do not include any import duties, taxes, or customs fees imposed by the destination country.

  • International Delivery Times

    International delivery times vary greatly depending on the destination and local customs processing. Standard international shipping typically takes 7-21 business days after processing.

  • Customs, Duties, and Taxes

    Miralux is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). Please check with your local customs office for more information.

4. Tracking Your Order

Once your order has shipped, you will receive a shipping confirmation email that includes your tracking number. You can use this tracking number to monitor the progress of your delivery. Please allow 24-48 hours for the tracking information to update after you receive the shipping confirmation.

5. Lost or Damaged Packages

If your order arrives damaged, please contact us immediately at [email protected] with your order number and photos of the damage. We will work with you to resolve the issue as quickly as possible.

If your package is lost in transit, please contact us. We will initiate an investigation with the shipping carrier to locate your package. Please note that we are not responsible for packages that are marked as delivered by the carrier but not received by the customer. In such cases, we recommend checking with neighbors or contacting the shipping carrier directly.

6. Contact Us

If you have any questions or concerns regarding our shipping policy, your order, or need assistance, please do not hesitate to contact us:

  • Email: [email protected]
  • Phone: 510-720-8440
  • Address: 1663 Meadow Lane, Oakland, CA, US